Balanced

Best way to have a good idea, is to have lots of ideas

Month: February 2018

F5 case creation tweaks

Oveview

F5 has recently updated their support portal and it was a great leap forward compared to the old one. Kudos on that!

Here’s a few functions that could we further improved:

  • Being able to log cases from a company perspective. When I log a case I want all my colleagues with access to the F5 support to be able to see the case, not just me.
  •  I want F5 to give me a drop down of the serial numbers my company owns instead of me having to find them myself.
  • The modules should be filtered based on what I have activated. This might require some call home function to be enabled on the devices, but the choice would be nice.
  • Give me an option to chat with a support representative. Checkpoint has this and it’s really good.

While waiting for these things to happen I’ve written a script that will do some of those things today.

Features

Only show the activated modules

Only show the versions you have installed

You can still click on “Show all modules” to unhide them again.

Choose the load balancer from the drop-down

Get the serial number auto populated and verified. The drop-down is dynamically populated based on your BigIP Report data.

 

Other tweaks

  • Configure default case severity
  • Configure default choice for “Was this working before?”
  • Configure default chose for “Is the problem related to a virtual server?”
  • Configure a default peferred method of contact
  • Configure a default time zone

Prerequisites

  • BigIP Report – See more here.
  • Tampermonkey – See more here.

How to use

  1. Install BigIP Report if you haven’t already done so.
  2. Install TamperMonkey.
  3. Click on the new script button:
  4. Replace everything in the script content with the content of “Casecreation.js”:
  5. Configure the script. The only mandatory configuration is the URL to the loadbalancers.json file of BigIP-Report.Example:
  6. Done!

 

BigIP Report just got an upgrade

BigIP Report delivers information to colleagues in an format that gives good overview. It saves administrators time by avoiding questions about where things are hosted, the status of pools and members or even when looking for things themselves across their whole environment.

I’ve been working hard the last couple of weeks to improve the tool and figured the results warranted a post about the recent feature additions.

New style

Been considering this for a long time but just never came around to it. Until now that is. The new report has a brighter theme and even more important, a consistent one. Where there was previously different looks you’ll find that most, if not all, of the report sections has been updated to use the same style.

Polling

For those that wants to have updated member states more often there’s now an option to configure polling of member states. This ensures that the states of the members are up to date.

The console

Device overview

Devices breaks down, serial numbers change upon replacement and people forget to update. When logging a case with F5 you’ll sometimes have to log in to the device and check the serial number. If you have many devices you’ll know what I’m talking about.

This overview gives you dynamically updated table of your device so when a device is being replaced the new one will automatically appear here. Along with version, model and more. Check out the picture below to see an example.

Defined iRules

This part used to be available in the main report section but has now been moved to the console. All iRules can be shared if you choose to do so. But in case you want to only share some, here’s where you do it.

Certificates

This part gives you an overview of all your certificates. Checking if there are any certificates expiring soon is as easy as sorting by expiration dates in the table.

Logs

Does something look strange, or is the polling failing or disabled? Checking the logs section of the console might give you an idea of what’s wrong.

Help

Contains tips and tricks on things that users might not be aware of.

Improved sharing

The new version has a more modern way of letting users share what they’re seeing. Using the hash URI instead of query strings makes it possible to simply copy the URL in the browser. It’s now possible to share iRules, Data Group Lists, Virtual server details and every piece of the new shiny console.

Export to CSV

A bunch of people asked for the ability to export searches to CSV. If you enable it in the report configuration a button will be added to the main view where you can export the existing view to CSV.

Want to try it out? Installation instructions are available here:

Bigip Report

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